Refund policy
The Considered Commerce Co. is operated by Current Collective LLC. This policy applies to all orders placed through our store. Please read it before you order. By placing an order, you agree to it.
Return window
You may request a return within 30 days of the delivery date shown on your tracking. Requests made after 30 days can't be accepted.
Start with an email
All returns need approval first. Email hello@theconsideredcommerceco.com with your order number and the item you'd like to return, and we'll send return instructions. Items sent back without approval, or to an address other than the one we provide, can't be accepted or refunded.
Condition of returned items
Items must be unused, in the same condition you received them, and returned in their original packaging with all parts, accessories, manuals and free gifts included. Returned items are inspected when they arrive. If an item shows signs of use, wear, damage or missing parts, we may refuse the return or issue a partial refund.
Items that can't be returned
Unless they arrive damaged, defective or incorrect, the following can't be returned:
- Personal care, hygiene, beauty and intimate items, and anything worn in or on the ears, eyes, mouth or skin, once the packaging has been opened or the seal broken
- Items marked as final sale on the product page
- Gift cards
- Items that have been used, assembled, altered or washed
Return shipping
Return shipping is paid by the customer and is not refundable. We recommend a tracked shipping method, because we can't issue a refund for a return we don't receive.
Refunds
Approved refunds are issued to your original payment method after we receive and inspect your return. Original shipping charges aren't refundable. Your bank may take several business days to show the refund.
If you paid a set, bundle or promotional price, the refund for any returned item is based on the discounted price you actually paid for it. If a return means your order no longer qualifies for free shipping or a promotion, the standard shipping charge or the value of that promotion may be deducted from your refund.
Damaged, defective or incorrect items
If your order arrives damaged, doesn't work, or isn't what you ordered, email us within 7 days of delivery with your order number and photos of the item and its packaging. Once we confirm the issue, we'll send a replacement or issue a refund for that item, at no cost to you. We may ask you to return the item first.
Exchanges
We don't offer direct exchanges. To get a different item, size or color, return the original under this policy and place a new order.
Lost, stolen or undeliverable packages
Please make sure your shipping address is correct at checkout. If tracking shows your order as delivered but you can't find it, contact us within 7 days of the delivery date and we'll help you file a claim with the carrier. We aren't able to replace or refund packages that tracking shows were delivered to the address entered at checkout. Orders returned to us because of an incorrect or incomplete address will be refunded minus shipping costs, or reshipped once you pay the new shipping charge.
Cancellations
If you need to cancel, email us as soon as possible. We can cancel orders that haven't been processed yet. Once an order has shipped, it can't be cancelled and must be returned under this policy instead.
Payment disputes
If there's a problem with your order, please contact us before opening a dispute with your bank or card provider. We'll always work with you to resolve it.
Your legal rights
This policy doesn't limit any rights you have under the consumer laws that apply to you.